Complete shipments will ship within 1-2 business days.
Incomplete Shipments
If you selected ship incomplete, available product will
process right away, and back orders will be processed when Encompass-More, Inc. receives the
product (separate shipping charges will apply).
Internet orders are handled electronically and processed continually.
Q: Where do I go to change my account information?
Log in to your account, then click on your account name at the top right corner of your screen. You can change or modify your account information.
Q: My package was received incomplete or damaged.
Damaged packages with obvious missing or damaged product must be
refused upon receipt, and you will need to contact customer support for
replacement [email protected].
Incomplete orders must be handled through customer support at [email protected] or call (855) 286-3368.
Q: What if I have an item I purchased that I want to return?
Returns are accepted if incorrect product was sent.
If you received the product you ordered, returns are subject to a
10% restocking fee, refunds are provided upon receipt of your return
product.
A return tag will be issued for your package and must be attached and returned for refunding.
Q: Is it safe to use my credit card on your site?
Our site is protected by SSL encryption technology.
Q: What forms of payment do you accept?
We accept Visa, Master Card, Amex, Discover and electronic checks.
Q: Do you ship to addresses outside of the United States?
Yes, charges vary according to your locality.
Q: Do you charge sales tax on any item?
Out of State – No - At this time, there is no sales tax on
Internet sales by either the state of MO or by the Federal government.
In-State – Yes – Missouri has a 5.225% sales tax rate. Customer
wanting exemption must fill out an exemption form. Download Sales Tax
form 149, fill out and email to [email protected] or fax (417) 286-3396.
Q: How long will it take to receive my order?
Most orders are sent out within 1-2 business days and often
earlier. For standard shipping, you should receive your order within 1-6
business days after the order is shipped. Please allow additional time
for foreign orders.
Q: Can I track my order?
Members - Select track order then click order history at the top of the page or click here.
Non Members - Sign up to be a member to track or email [email protected] and provide your order number and a customer service person will provide you with your tracking information.
Q: How do I sign up for Encompass-More, Inc. e-mail list for special sales?
In order to keep our prices low, we DO NOT have a physical catalog. All our products are online, but we do have an online catalog for customers who would rather look at our products in this way.